SHIPPING

When will my order arrive?

We send out three times a week via DPD. Unfortunately, we cannot make any guarantees for the speed of delivery by DPD but you can follow your package on their website with the tracking number provided to you after purchase.

Shipments within Germany can take up to 3 days, international shipments can take up to 4 weeks to arrive. If your package has not arrived within 4 weeks, please contact us or file an official complaint with DPD.

RETURNS

How do I return or exchange a purchased item?

If you want a refund for an item or exchange it for the same item, please contact us at care@souvenirofficial.com and send your item to: Torstr. 76, Berlin, BE, 10119, Germany. Please note that we can only cover the additional shipping costs if your item was defective or damaged. If you want to exchange your item for an item of another size or color, you will have to cover the additional shipping costs yourself.

Once your return is received and inspected, we will send you an email confirming your exchange or refund. for refunds will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you have placed an erroneous order, contact us to cancel it at care@souvenirofficial.com .


IN-STORE PICKUP

Can I pick up my online purchase at your store?Yes, just write a quick email to care@souvenirofficial.com and come visit us at Torstr. 76, 10119 Berlin Germany.

INQUIRIES

If you have more questions for us, feel free to contact us at info@souvenirofficial.com