SHIPPING
When will my order arrive?

We send out three times a week via DHL. Unfortunately, we can't make any guarantees for the speed of delivery by DHL but you can follow your package on their website with the tracking number provided to you after purchase.

Shipments within Germany usually don't take more than 3 days, whereas global shipments can take up to 4 weeks to arrive. If your package has not arrived within 4 weeks, please contact us or file an official complaint with DHL.

RETURNS
How do I return or exchange a purchased item?

If you want a refund for an item or exchange it for the same item, please contact us at info@souvenirofficial.com and send your item to: Torstr. 76, Berlin, BE, 10119, Germany. Please note that we can only cover the additional shipping costs if your item was defective or damaged. If you want to exchange your item for an item of another size or color, you will have to cover the additional shipping costs yourself.

Once your return is received and inspected, we will send you an email confirming your exchange or refund. for refunds will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you have placed an erroneous order, contact us to cancel it at info@souvenirofficial.com.

IN-STORE PICKUP
Can I pick up my online purchase at your store?

Yes, just write a quick email to info@souvenirofficial.com and come visit us at Torstr. 76, 10119 Berlin Germany.

INQUIRIES
If you have more questions for us, feel free to contact us at info@souvenirofficial.com