All orders placed on the SOUVENIR OFFICIAL eshop are delivered Monday to Friday, 9am – 5pm by DHL.
Stock permitting, orders are usually dispatched within 2 working days. Kindly note that dispatch times may increase during high demand periods.
SHIPPING RATES AND DELIVERY TIMES
DHL Standard: 5€ (0kg-2kg) — 1 to 2 working days from dispatch of order
DHL Standard: 13 € (0kg-2kg) — 3 to 5 working days from dispatch of order
USA and Canada
DHL Express: 33€ (0kg-2kg) — 10 to 15 working days from dispatch of order
Asia and Rest of the world
DHL Standard: 33€ (0kg-2kg) — 10 to 15 working days from dispatch of order
For shipments outside of Europe, please note that the above shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches your destination country.
To return an unwanted item for a refund, please contact our customer service at CARE@SOUVENIROFFICIAL.COM
Unwanted products can only be returned within 4 weeks of delivery, unworn, brand new with tags, along with your order number, name and email address.
Please note that we do not cover postage for returns/exchange shipments.
Exchanges can be made only within Europe at this time and products can only be exchanged for a different size and/or color. Send back the product to the address bellow unworn, brand new, in its original packaging with tags, along with your name, order number, email address and the color/size you wish to receive, within 4 weeks of delivery. Please note that we do not cover postage for returns/exchange shipments.
SOUVENIR OFFICIAL BERLIN STORE
10119 BERLIN GERMANY
In store exchange can also be processed (Please make sure to have your order number).
For any further assistance please contact our customer service at CARE@SOUVENIROFFICIAL.COM
A member of our team will address your inquiry within 24h Monday to Friday.